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Aye as a company their reputation is terrible. I haven't ordered anything from them and it's a good thing I haven't either. To be perfectly honest if you look at the reports and reviews they stretch way back, I'm surprised trading standards haven't stopped them from trading. I was once tempted to purchase from them, what put me off before I saw the reviews, was how polished the site looked. It all seemed to be to good to be true, and the prices seemed way to low.
Just posted a thread on this very subject. Bronzemoon suck! Still waiting after 3 weeks, unable to get any response except automated replies which only tell me what "pending" means. I know what pending means, Bronzemoon customer care is non-existent!
Yep WakkoJJ I wouldn't count on anything with that bunch. It's a shocker that trading standards either here or Australia where they are based doesn't stop them from trading.
They will prob e-mail you blaming their corriers,then give you a refund.but can take months...keep at them...Thought we'd warned everyone off them!!!
Really? Someone put a bunch of lies and nasty stuff about me in a blog and I couldn't get it taken off without a court order, they even put my address up, but luckily I've now moved anyway.
WakkoJJ did you pay by credit card? if you did and your purchase was over £100 then contact the card company and they will refund you and chase up bronzemoon. Let them do the work for you. That was the only way i could get Bronzemoon to sort my issues out. Once the bank contacted them i had my order delivered within about four days as the bank basically threatens to stop them using credit card facilities which is obviously their main source of payment.
Hope you get it sorted out anyway. I certainly will never use that store again no matter how low their prices are!
Cheers, I'll try that, let u know what happens.